5-Star Reception: The Art of High-Level Hospitality
Become an expert at the hotel front desk: from task management to communication skills and dealing with customers, all with a touch of professionalism.
Requirements
Become an expert at the hotel front desk: from task management to communication skills and dealing with customers, all with a touch of professionalism.
Contents
Chapter 1(00:27:47)
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Essential Tasks for Exceptional Service
00:04:52 -
Key Communication Skills
00:05:56 -
Customer Service: Multitasking and Resolution
00:06:10 -
Organisation and Effective Management at Reception
00:05:25 -
Keys to Shine in Hotel Reception
00:05:24 -
Final Exam
10 Question(s)