Elevating Guest Experience
This course is designed to turn you into an expert of guest experiences, from mastering Cardex systems for personalised services to email engagement strategies and operational excellence. It is an absolute must for those looking to elevate every interaction from check-in to check-out and beyond. Customer loyalty is key! This course is designed to turn you into an expert of guest experiences, from mastering Cardex systems for personalised services to email engagement strategies and operational excellence. It is an absolute... Read more
Requirements
Who Should Take This Course: - Hotel managers and owners committed to outstanding guest experiences - Customer relations and marketing professionals in the hospitality industry
Contents
Table of Contents(00:46:42)
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Introduction
00:01:07 -
From Cardex to Customer Loyalty
00:17:38 -
Mastering Pre and Post-Stay Emails
00:10:04 -
Good Practices, Dealbreakers, and Staff Excellence
00:17:53 -
Final Quiz on Elevating Guest Experience
10 Question(s)
Reviews
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Very impressive and I am struggle to pass my final exam. Thank you for giving me an opportunity to relearn and relearn again. Love it.
Thant Zin Htut
Hi! thank you so much! Good luck with the final exam :)
