Elevating Guest Experience

This course is designed to turn you into an expert of guest experiences, from mastering Cardex systems for personalised services to email engagement strategies and operational excellence. It is an absolute must for those looking to elevate every interaction from check-in to check-out and beyond. Customer loyalty is key!


Who Should Take This Course: - Hotel managers and owners committed to outstanding guest experiences - Customer relations and marketing professionals in the hospitality industry


  • Introduction

  • From Cardex to Customer Loyalty

  • Mastering Pre and Post-Stay Emails

  • Good Practices, Dealbreakers, and Staff Excellence

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